# Thank You for Purchasing Tickets: Important Information About Our New Booking System
Thank you for choosing to purchase tickets for our events! We appreciate your support and are excited to welcome you. This year, we have implemented a new booking system that streamlines the ticketing process for your convenience. Here’s what you need to know:
### Confirmation Email and QR Code
Upon completing your ticket purchase, you will receive a confirmation email. This email will contain a unique QR code for each ticket you have purchased. Please note that we no longer attach PDF tickets to our emails. The QR code is your ticket to entry, so be sure to save this email and have the QR code accessible on your mobile device or printed out when you arrive at the event. This change is designed to make your entry smoother and faster!
### Need Assistance?
If you encounter any issues or have questions regarding your tickets, don’t hesitate to reach out to us. You can email our support team at shows@kelsey.co.uk. When contacting us, please include details about the event you are attending and, if possible, your order number. This information will help us assist you more efficiently.
### Vehicle Passes
For those who require vehicle passes, please note that these will be emailed to you three days prior to the event date. Make sure to check your inbox (and spam folder) to ensure you receive your vehicle pass in time. Having this pass ready will help facilitate a smooth parking experience on the day of the event.
Thank you once again for your purchase! We look forward to seeing you at the event and hope you have a fantastic time.